Investigate
The Investigate group in the sidebar is where you review what happened after the fact. It has two pages — Events and Clips — plus Logs. Non-admin users see only events, clips, and screenshots from cameras in their groups.
Events
Section titled “Events”The Events page is the incident record shared by all users — acknowledging or resolving an event applies for everyone, not just for you. Events are listed newest first. They come from several sources: motion, an external object-recognition service (see Detection), camera health changes (offline, degraded, back online, tamper), and — for admins — Alta server transitions (unavailable, restored, restarted, connectivity blip, config drift). Filter by event type, status, and time range, or search by camera name. Each row carries a type badge; recognition events also show a confidence percentage, and the source column shows the affected camera or, for server events, the Alta server.
Each event carries a lifecycle status — Open, Acknowledged, or Resolved — shown in the Status column:
- Acknowledge (operators and admins) marks an event as being handled. Acknowledgement is first-wins: the event records the first user who took it, shown in the Assigned to column. Acknowledge events individually, several at once by selecting rows and using the bulk action, or all currently listed open events with Ack All.
- Resolve (admins only) closes the incident and clears its alerts for everyone. A resolution comment is required; the Resolved by and Comment columns show who closed the incident and why.
The Export button downloads the filtered event list as a CSV file. Exported cells that begin with =, +, -, or @ are prefixed with an apostrophe so spreadsheets treat them as text rather than formulas — this is intentional and only affects how the value is displayed.
Clips & screenshots
Section titled “Clips & screenshots”The Clips page has two tabs — Clips and Screenshots.
Recorded video exported from the archive as MP4 files. Request a clip by selecting a camera and time range; a background worker pulls it from Alta with ffmpeg. Each clip has a status:
| Status | Meaning |
|---|---|
| Pending / Processing | Export queued or running |
| Ready | Available to download |
| Error | Export failed (e.g. source unavailable or timed out) |
Filter the list by camera and time, then download ready clips.
Screenshots
Section titled “Screenshots”Single-frame JPEG captures, browsable and filterable the same way as clips. Screenshots are captured straight from the browser while you watch a camera — see Live Monitoring — and are useful for quick visual evidence without a full clip export.
Both tabs support multi-select, so you can delete several clips or screenshots in one step.